FAQs
FAQ – Neohaira™ Shop
Do you have a question about your order or our products? We've gathered all the answers here to help you easily.
What are the delivery times?
Our orders are prepared within 24 to 48 business hours , then shipped via our logistics partners. Average delivery times are 7 to 12 business days for France and 7 to 15 business days for Europe.
What are the delivery charges?
Delivery is free in mainland France 🌿. For international orders, shipping costs are calculated automatically at checkout based on your zone.
How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking link . You can also track your order at any time from your Neohaira™ customer account .
Can I modify or cancel my order?
If your order has not yet been shipped, please contact us as soon as possible using the contact form. or at the address. We will do what is necessary to help you.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay and PayPal payments, 100% secure via our encrypted platform.
What should I do if I receive a defective or damaged product?
No worries 💌
Contact our customer service within 48 hours of receipt with a photo of the product.
Do you offer returns or exchanges?
Yes, you have 14 days after receipt to make a return.
The products must be unused and in their original packaging.
